Shipping policy
Do you ship internationally?
Yes, we ship worldwide with fully trackable delivery using international express carriers such as DHL Express, FedEx, and UPS.
For certain destinations, shipping may be available upon request only. If you are unable to complete your order at checkout, please contact us and we will provide tailored shipping options for your location.
Please note that international shipments may be subject to import duties and taxes determined by the customs authority of the destination country. These charges must be paid by the buyer upon arrival and are not included in the artwork price or shipping cost.
When will my order ship?
We aim to dispatch all orders promptly and will share tracking details as soon as your shipment is ready.
Once full payment has been received, orders are typically dispatched within five business days. If any delay occurs, for example due to specialist packaging or crating requirements, we will contact you promptly with an updated delivery estimate.
Typical delivery times after dispatch:
Within the EU: 3–6 business days
Outside the EU: 6–12 business days
Our business hours are Monday to Friday. Orders are not processed or shipped on weekends or public holidays.
How much does shipping cost?
Our shipping fees include professional packaging and full transport insurance. Costs vary depending on destination and will be clearly displayed in your cart and at checkout before the order is finalized.
Exemplary rates for shipments under 8 kg:
- Germany: €40
- Other EU countries: €80
- United Kingdom and Switzerland: €100
- USA and Canada: €160
If no rate is displayed for your location, please contact us for a personalized quote.
Are international orders declared for customs?
Yes. Depending on the item, artworks are typically declared as original artworks, pictures, or photographs at their invoiced value. All shipments are accompanied by the required customs documentation and invoices to help ensure smooth clearance. We are unable to mark shipments as gifts.
Is my order insured during transport?
Yes. All shipments are fully insured from dispatch until delivery at your address. In most cases, a signature will be required upon receipt, depending on local delivery arrangements.
How will my artwork be packed?
All artworks are packed to professional standards using materials suitable for the specific work. Whenever appropriate, we use our custom flat-pack method, placing the artwork between two rigid fibreboards and several layers of solid cardboard to ensure maximum protection during transit.
Though insurance is always in place, our packaging is so reliable that we have not experienced a single case of damage to date.
Please handle your artwork carefully when unpacking. Avoid using sharp tools such as knives or blades and take extra care not to damage the artwork or its wrapping.
Additional Information
It is your responsibility to ensure that your shipping address and contact details are accurate when placing your order. Please notify us immediately if any information is incorrect.
All purchasers are deemed to have reviewed our General Terms and Conditions, which set out your rights and responsibilities in detail. In the event of any discrepancy or dispute, the Terms and Conditions shall take precedence.
If you have any questions, please contact us at hello@mltpl.art. We will be happy to assist you.
